Senior Customer Care Advisor – Finance & Mobility

Volkswagen Group; Cadmore End; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

10% bonus

Pension 9%

Company car BEV

Private medical insurance

Care Concierge

Discount vouchers

Cycle to work

Professional development

Mentoring

Job summary

VWFS UK is recruiting for a Customer Services role handling customer enquiries related to Finance and Aftersales products. You will manage telephone and email contacts, update customer records accurately, and work with various VWFS teams to ensure compliant, high-quality service throughout the customer journey.

The role emphasizes swift responsiveness, attention to detail, and a proactive approach to solving issues while maintaining professional communication with customers and colleagues.

Qualifications

• Excellent written and spoken communication capabilities.
• Strong customer service focus with professional demeanour.
• Ability to switch across different processes and teams while maintaining accuracy.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and handle customer data with speed and accuracy.
• Liaise with other VWFS departments to resolve issues.
• Understand FCA regulations to competently fulfil the role.
• Admin tasks: validate documents, process end-of-contract options, update systems.
• Maintain daily administration tasks and diarise activities.

Skills

Phone conversations

Urgency & speed

Adaptability

Continuous learning

PC literacy

Communication skills

Customer service focus

Attention to detail

Team player

Deadline driven

Job description

VWFS UK is recruiting for a Customer Services role handling customer enquiries related to Finance and Aftersales products. You will manage telephone and email contacts, update customer records accurately, and work with various VWFS teams to ensure compliant, high-quality service throughout the customer journey.

The role emphasizes swift responsiveness, attention to detail, and a proactive approach to solving issues while maintaining professional communication with customers and colleagues.