Customer Care Coordinator/Manager – Residential Developer – Surrey

Pinnacle Recruitment Ltd; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading residential developer in Surrey is seeking an experienced Customer Care Coordinator/Manager to lead a small team and provide exceptional service from initial purchase to handover. The ideal candidate will have experience in the high-end residential industry and a strong background in customer care management. This role offers a competitive salary and the chance to work with a supportive team on high-profile projects.

Qualifications

• Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
• Ability to lead and manage a customer care team.
• Exceptional communication skills required.

Responsibilities

• Manage a small team focused on customer care.
• Handle client interactions from purchase to handover.
• Liaise with build teams to ensure property inspections.

Skills

Customer Care Management

Leadership

Communication Skills

Exceptional Customer Service

Face-to-Face Client Interaction

Multi-Project Management

Job description

Customer Care Coordinator/Manager – Residential Developer – Surrey

Salary: £40k-£45k plus package
Location: Surrey
Region: Surrey

My client, a top residential developer located in Surrey, is seeking an experienced Customer Care Coordinator/Manager. The company has a great reputation in the industry and a world-class team, with plenty of support to grow and expand.

The company has a number of high-profile projects in the region and more in the pipeline, with strong financial backing and a growing reputation due to recent successes.

The company is looking to expand its Customer Care Team with an experienced Customer Care Coordinator/Manager who has overseen multiple high-end new home residential developments.

Job Specification

• The role is head office based and involves managing a small team.
• Responsibilities include dealing with clients from the initial purchase stage to completion and handover.
• Liaising with the build team to ensure properties are fully inspected and addressing any snagging issues.
• Providing support to clients after the handover stage and addressing any queries.
• Leading a small team to maintain high-quality customer service.

Essential Skills

• Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
• Leadership and excellent communication skills.
• Ability to provide exceptional customer service.
• Experience managing a customer care team.
• Experience dealing with clients face-to-face from initial purchase to handover.
• Experience working on multiple developments.

If you are interested in this position, please apply with an updated CV.