Customer Care Coordinator in Towcester)

Impact Recruitment Services; Towcester; On-site; GBP 30,000; Full time

Job summary

A leading recruitment firm near Towcester is seeking a full-time Customer Service Coordinator. The role involves delivering outstanding customer service, managing enquiries, and supporting project logistics. The ideal candidate will have previous experience in customer service, strong organizational skills, and a proactive attitude. The company offers competitive benefits, including 23 days of holiday and a modern office environment with excellent facilities.

Benefits

23 days holiday + bank holidays

Modern office with excellent facilities

Onsite gym

Qualifications

• Previous customer service experience, ideally in construction, engineering, or technical support.
• Professional and confident telephone manner.
• Good numeracy and IT skills necessary.

Responsibilities

• Provide high-quality customer service via phone and email.
• Manage enquiries related to parts, warranty, inspections, and maintenance.
• Coordinate service bookings, repairs, and delivery logistics.

Skills

Customer service experience

Organisational skills

Problem-solving mindset

IT skills (MS Office, CRM)

Tools

MS Dynamics

Job description

Overview

Customer Service Coordinator — Near Towcester | Full-Time | Office-Based | £30,000

Are you passionate about delivering outstanding customer service in a project-driven environment? Join a market leader in designing and installing innovative solutions across the UK.

You'll play a vital role in ensuring smooth service delivery, handling warranty and maintenance enquiries, and supporting project logistics from start to finish.

Key Responsibilities

• Provide high-quality customer service via phone and email
• Manage enquiries related to parts, warranty, inspections, and maintenance
• Coordinate service bookings, repairs, and delivery logistics
• Process orders, invoices, and purchase orders
• Liaise with suppliers to chase quotes and costs
• Maintain accurate records and run regular reports
• Support general office administration including calls, post, and consumables

What We're Looking For

• Previous customer service experience, ideally in construction, engineering, or technical support
• Professional and confident telephone manner
• Strong organisational skills and ability to manage multiple priorities
• Positive, proactive attitude with a problem-solving mindset
• Good numeracy and IT skills (MS Office essential; CRM experience such as MS Dynamics is a plus)
• Own transport and driving licence required due to office location

What's on Offer

• Full-time hours: Monday to Friday, 8am-4:30pm
• 23 days holiday + bank holidays (increasing with service)
• Modern office with excellent facilities and onsite gym
• Be part of a company that brings play, creativity, and wellbeing to communities across the UK

If you're ready to bring your coordination skills to a company that values innovation, teamwork, and customer satisfaction, we'd love to hear from you!

Please note: Due to high application volumes, only shortlisted candidates will be contacted within 72 hours.

Impact Recruitment is acting as an employment business on behalf of our client. All applications will be handled in line with GDPR.