Customer Care Coordinator - Fast-Paced Health Charity

NUFFIELD HEALTH; Epsom; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Cycle to Work Scheme

Job summary

Nuffield Health is seeking a Contact Centre Coordinator in Epsom to join our support centre. You will professionally handle customer inquiries via calls and emails, maintaining a positive, proactive approach in a busy team environment.

The role involves shift coverage from Monday to Friday 8am–8pm and Saturdays 9am–1pm, with a focus on delivering excellent service and supporting our members and clients across our services.

Qualifications

• Excellent verbal communication skills and a positive, proactive customer-focused attitude.

Responsibilities

• Handle all contact with customers, including inbound calls and emails.
• Be part of a fast-paced, varied and dynamic environment.
• Cover shifts Monday to Friday 8am–8pm and Saturdays 9am–1pm.
• Deliver excellent customer service, every time.

Skills

Customer service

English proficiency

Customer-facing experience

Job description

Nuffield Health is seeking a Contact Centre Coordinator in Epsom to join our support centre. You will professionally handle customer inquiries via calls and emails, maintaining a positive, proactive approach in a busy team environment.

The role involves shift coverage from Monday to Friday 8am–8pm and Saturdays 9am–1pm, with a focus on delivering excellent service and supporting our members and clients across our services.