Membership Support Executive

nuffieldhealth; Epsom; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Membership Support Executive in Epsom. Hybrid role (1 day per week) within Finance Operations, offering up to £27,000 per annum and 37.5 hours weekly.

You will support membership processes, handle inquiries, and maintain member data while delivering high-quality customer service in a collaborative team environment.

Qualifications

• Excellent communication skills and ability to handle challenging situations.
• Administration experience and customer service background.
• Experience with gym membership systems is desirable.
• Ability to manage varied workloads and adapt to change.

Responsibilities

• Refund administration for consumer memberships and governance.
• Support on membership applications, cancellations, payment updates and reporting for sites and central contracts.
• Maintain all member data.
• Handle communications and requests from members and staff.
• Liaise with gym management to ensure prompt responses to member queries and complaints.
• Provide excellent customer service at all times.

Skills

Excellent communication

Customer service experience

Administrative experience

Adaptability

Teamwork

Handling challenging situations

Tools

Gym Manager Membership system

Job description

Membership Support Executive

Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time

Up to £27,000.00 per annum, depending on experience

37.5 hours per week

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do whatever it takes to look after the UK's wellbeing. It starts with passion and commitment to quality. It starts with you.

As a Membership Support Executive , you're an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.

As our Membership Support Executive, you will

• Consumer Membership Refund administration and governance.
• Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
• Managing the maintenance of all member data.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

To succeed as a Membership Support Executive, you will need

• Excellent communication skills and objective attitude to challenging situations.
• Managing and adapting to varied workloads and responsibilities.
• Administration experience
• Experience in a customer service environment
• Experience, Knowledge & Expertise - Desirable:
• Experience in a membership environment highly desirable.
• Experience with Gym Manager Membership system desirable.
• Experience with using different systems.
• Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what's important to you.