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Nuffield Health; Epsom; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is recruiting a Contact Centre Coordinator to join our friendly team in the UK. You’ll handle inbound calls and emails with excellent customer service, using our systems to manage workload in a fast-paced environment.

The role offers a 37.5-hour week, with varied shifts Monday to Friday 8am-8pm and Saturdays 9am-1pm, and benefits such as gym membership, health assessments, discounts, and a pension.

Qualifications

• Passionate about customer service and has strong experience in a customer-facing role.
• Excellent verbal communication skills and a positive, proactive attitude.
• Good command of English and ability to work in a fast-paced team environment.

Responsibilities

• Handle all customer contact with inbound calls and emails.
• Be part of a fast-paced, varied, and dynamic environment.
• Cover shifts between Monday to Friday, 8am–8pm and Saturdays 9am–1pm.
• Deliver excellent customer service every time.

Skills

Customer service

Verbal communication

Organisational skills

Tools

CRM systems

Job description

£25,545.00 per annum

37.5 hours per week

Monday 5th October

Nuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre.

Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

• Expertly handle all contact with our customers, including dealing with inbound calls and emails.
• Be part of an exciting, fast-paced, varied and dynamic environment.
• Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
• Deliver excellent customer service, every time.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.