Member Experience & Data Specialist

Nuffield Health; Epsom; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Nuffield Health in Epsom invites applications for a Membership Support Executive. This role focuses on processing membership applications, cancellations, payments, and data maintenance while delivering excellent customer service.

Working in a hybrid setup (1 day per week in the office) you will support sites and central contracts, liaise with gym management, and contribute to accurate data and timely responses to member inquiries.

Qualifications

• Excellent communication skills and an objective attitude to challenging situations.
• Able to manage and adapt to varied workloads and responsibilities.
• Administration experience is essential.
• Experience in a customer service environment is required.

Responsibilities

• Support on membership applications, cancellations, payment updates and reporting for sites and central contracts.
• Managing the maintenance of all member data.
• Integrity control on financial credits in the system, top ups with a valid corporate membership, validating corporate discounts and age-related memberships.
• Handling various types of communications and requests direct from members and staff.
• Liaising with gym management and staff to ensure prompt response to member queries and complaints.
• Providing an excellent level of support and customer service at all times.

Skills

Excellent communication

Administration experience

Customer service experience

Adaptability

Tools

Gym Manager Membership system

Different systems

Job description

Nuffield Health in Epsom invites applications for a Membership Support Executive. This role focuses on processing membership applications, cancellations, payments, and data maintenance while delivering excellent customer service.

Working in a hybrid setup (1 day per week in the office) you will support sites and central contracts, liaise with gym management, and contribute to accurate data and timely responses to member inquiries.