Contact Centre Coordinator

Nuffield Health Brentwood; Epsom; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is recruiting a Contact Centre Coordinator for the Epsom Support Centre. This permanent, full-time role offers 37.5 hours per week and involves handling inbound calls and emails with customers, delivering excellent service in a fast-paced environment.

Interviews are on 2nd and 8th October; start date is 2nd November 2026. You will need a good standard of English and strong customer-facing experience.

Qualifications

• Passionate about customer service and able to engage with customers kindly and professionally.
• Good standard of English and customer-facing experience.

Responsibilities

• Handle inbound calls and emails from customers with professionalism.
• Be part of a fast-paced, varied and dynamic contact centre.
• Cover varied shifts (Mon–Fri 8:00–20:00, Sat 9:00–13:00).
• Deliver excellent customer service, every time.

Skills

Customer service

Verbal communication

Workload management

Team environment

Job description

Contact Centre Coordinator

Epsom Support Centre | Service Centre | Permanent | Full Time

£25,545.00 per annum

37.5 hours per week

Onsite interview dates: Friday 2nd October and Thursday 8th October
Start date: Monday 2nd November 2026

Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre.

As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Contact Centre Coordinator, you will:

• Expertly handle all contact with our customers, including dealing with inbound calls and emails.
• Be part of an exciting, fast-paced, varied and dynamic environment.
• Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm)
• Deliver excellent customer service, every time.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.

At Nuffield Health, we take care of what’s important to you.