Customer Care Coordinator - Construction & Home Sales

Hiringpeople.co.uk; Bashley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Mon-Fri 8-5 (flexible start times)

Holiday entitlement 24–27 days + bank

Company pension

Discretionary bonus

Buy/sell holiday scheme

Training and development

Eyecare scheme

Supplier discount scheme

Free parking

Job summary

Hiringpeople.co.uk is seeking a proactive Customer Care Coordinator to join our Customer Care team in the construction sector. You will be the first contact for queries about remedial works, coordinating contractors and service providers, and driving issues to a satisfactory resolution.

We value a professional, customer-focused approach, excellent communication, and the ability to work both autonomously and as part of a wider team. Own transport is essential.

Qualifications

• Experience within Construction/Residential New Home Sales is required.
• Professional approach and customer-focused mindset.
• Foster a positive customer experience.
• Excellent written and verbal communication skills.
• Patience, empathy and active listening.
• Problem solving abilities.
• Highly organised with the ability to prioritise workloads.
• Strong IT skills and proficiency in Microsoft applications.
• Strong attention to detail.
• Flexibility and adaptability to changing demands.
• Ability to work autonomously but within a wider team.
• Own transport is essential.

Responsibilities

• Be the first point of contact for customer queries relating to remedial works.
• Coordinate contractors and service providers and ensure issues progress to a satisfactory conclusion.
• Communicate clearly to manage expectations and timelines.

Tools

CRM software

Job description

Hiringpeople.co.uk is seeking a proactive Customer Care Coordinator to join our Customer Care team in the construction sector. You will be the first contact for queries about remedial works, coordinating contractors and service providers, and driving issues to a satisfactory resolution.

We value a professional, customer-focused approach, excellent communication, and the ability to work both autonomously and as part of a wider team. Own transport is essential.