Customer Care Coordinator

Hiring People; Almeley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

24 days holidays rising to 27 days +BH

Company pension

Discretionary bonus

Training and development

Free parking

Job summary

Hiring People is recruiting a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. You will be the first point of contact for queries related to remedial works, coordinating contractors and service providers, and driving issues to a satisfactory conclusion.

With excellent communication, strong IT skills and the ability to work both autonomously and as part of a wider team, you will help deliver the highest level of service while upholding our core

Qualifications

• similar experience within the Construction/Residential New Home Sales industry.
• a professional approach.
• foster a positive customer experience.
• excellent written and verbal communication skills.
• patience, empathy and active listening skills.
• to be highly organised with the ability to prioritise workloads.
• strong IT skills and well versed in Microsoft applications.
• strong attention to detail.
• flexibility and willingness to adapt.
• ability to work autonomously but embracing working in a wider team.
• own transport is essential.

Responsibilities

• Be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers.
• Ensure issues are progressed to a satisfactory conclusion and maintain high service levels.

Skills

Similar industry experience

Professional approach

Customer experience

Excellent communication

Patience & active listening

Highly organised; prioritisation

IT skills; Microsoft applications

Attention to detail

Flexibility & adaptability

Autonomous; team worker

Own transport essential

Tools

Microsoft Office

Job description

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion. You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

• similar experience within the Construction/Residential New Home Sales industry
• a professional approach
• foster a positive customer experience
• excellent written and verbal communication skills
• patience, empathy and active listening skills
• to be highly organised with the ability to prioritise workloads
• strong IT skills and well versed in Microsoft applications
• strong attention to detail
• flexibility and willingness to adapt
• ability to work autonomously but embracing working in a wider team
• own transport is essential

What we offer;

• working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times
• 24 days holidays rising to 27 days, plus bank holidays
• company pension
• discretionary bonus
• training and development
• free parking