Customer Care Coordinator

Hiring People; Wootton St. Lawrence; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holidays rising to 27 + bank

Company pension

Discretionary bonus

Buy/sell holiday scheme

Training and development

Eye care scheme

Supplier discount scheme

Free parking

Job summary

Hiring People is seeking a proactive, organised Customer Care Coordinator to join our Customer Care team. You will be the first point of contact for queries related to remedial works, coordinating contractors and service providers, and ensuring issues are progressed to a satisfactory conclusion.

Reporting to the Customer Care Director, you will need excellent communication, strong IT skills (Microsoft Office) and the ability to work autonomously within a supportive team.

Qualifications

• Similar experience within the Construction/Residential New Home Sales industry.
• Professional approach and a focus on delivering a positive customer experience.
• Excellent written and verbal communication skills and active listening.
• Highly organised with the ability to prioritise workloads and manage expectations.
• Strong IT skills with Microsoft applications and attention to detail.

Responsibilities

• Be the first point of contact for customer queries relating to remedial works.
• Coordinate contractors and service providers to progress issues.
• Ensure issues are progressed through to a satisfactory conclusion.
• Maintain schedules, records and provide clear updates to customers and team.

Skills

Customer focus

Organised

Communication

Problem solving

Attention to detail

Time management

Autonomy

Team player

Own transport

Tools

Microsoft Office

Job description

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team.This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion.You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

• similar experience within the Construction/Residential New Home Sales industry
• a professional approach
• foster a positive customer experience
• excellent written and verbal communication skills
• patience, empathy and active listening skills
• problem solving skills
• to be highly organised with the ability to prioritise workloads
• strong IT skills and well versed in Microsoft applications
• strong attention to detail
• flexibility and willingness to adapt
• ability to work autonomously but embracing working in a wider team
• own transport is essential

What we offer;

• working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times
• 24 days holidays rising to 27 days, plus bank holidays
• company pension
• discretionary bonus
• buy/sell holiday scheme
• training and development
• eyecare scheme
• supplier discount scheme
• free parking