Customer Care Coordinator

Hiringpeople.co.uk; Bashley; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Mon-Fri 8-5 (flexible start times)

Holiday entitlement 24–27 days + bank

Company pension

Discretionary bonus

Buy/sell holiday scheme

Training and development

Eyecare scheme

Supplier discount scheme

Free parking

Job summary

Hiringpeople.co.uk is seeking a proactive Customer Care Coordinator to join our Customer Care team in the construction sector. You will be the first contact for queries about remedial works, coordinating contractors and service providers, and driving issues to a satisfactory resolution.

We value a professional, customer-focused approach, excellent communication, and the ability to work both autonomously and as part of a wider team. Own transport is essential.

Qualifications

• Experience within Construction/Residential New Home Sales is required.
• Professional approach and customer-focused mindset.
• Foster a positive customer experience.
• Excellent written and verbal communication skills.
• Patience, empathy and active listening.
• Problem solving abilities.
• Highly organised with the ability to prioritise workloads.
• Strong IT skills and proficiency in Microsoft applications.
• Strong attention to detail.
• Flexibility and adaptability to changing demands.
• Ability to work autonomously but within a wider team.
• Own transport is essential.

Responsibilities

• Be the first point of contact for customer queries relating to remedial works.
• Coordinate contractors and service providers and ensure issues progress to a satisfactory conclusion.
• Communicate clearly to manage expectations and timelines.

Tools

CRM software

Job description

We have a great opportunity for a proactive, organised and customer-focused Customer Care Coordinator to join our Customer Care team. This is an exciting opportunity for someone who enjoys building positive relationships, resolving queries and ensuring customers receive the highest level of service throughout.

Reporting to the Customer Care Director, you will be the first point of contact for customer queries relating to remedial works, coordinating contractors and service providers and ensuring issues are progressed through to a satisfactory conclusion. You will need excellent communication and organisational skills, a calm and professional approach and the confidence and determination to manage expectations.

In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate;

• similar experience within the Construction/Residential New Home Sales industry
• a professional approach
• foster a positive customer experience
• excellent written and verbal communication skills
• patience, empathy and active listening skills
• problem solving skills
• to be highly organised with the ability to prioritise workloads
• strong IT skills and well versed in Microsoft applications
• strong attention to detail
• flexibility and willingness to adapt
• ability to work autonomously but embracing working in a wider team
• own transport is essential

What we offer

• working Monday to Friday 8.00am to 5.00pm, possible flexibility on start/finish times
• 24 days holidays rising to 27 days, plus bank holidays
• company pension
• discretionary bonus
• buy/sell holiday scheme
• training and development
• eyecare scheme
• supplier discount scheme
• free parking