Customer Care Coordinator

Pertemps; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction firm in Leeds is seeking a Customer Care Coordinator to manage customer queries and coordinate maintenance tasks. The ideal candidate will have strong administrative skills, experience in a fast-paced environment, and proficiency in Microsoft Office. This position offers a competitive salary and various employee benefits including an annual bonus, pension scheme, and flexible working hours.

Benefits

Competitive salary

Competitive annual bonus

Contributory pension scheme

25 days holiday, plus bank holidays

Access to discounts and benefits portal

ShareSave Scheme

Cycle to Work Scheme

Life assurance

Holiday Purchase Scheme

Earn and Learn Opportunities

Qualifications

• Experience of working as an Administrator in a fast-paced environment.
• Experience of working within the construction or house building sector is desirable.

Responsibilities

• Ensure all calls received are managed and issues logged.
• Coordinate supply of materials and sub-contractor tasks.
• Communicate with Customer Care Manager to follow up on defects.
• Maintain the Customer Care log.
• Check invoices and forward for payment.
• Order materials liaising with the Buying department.
• Ensure defects are reported to sub-contractors.
• Liaise with Site Teams for remedial works.
• Answer customer queries in coordination with Sales Teams.
• Book appointments with suppliers and sub-contractors.

Skills

Excellent interpersonal and communication skills

Ability to liaise with internal and external personnel

Good administration skills

Ability to work on own initiative

Proficient IT skills

Education

GCSE Maths and English | Grade 4+ (or equivalent)

Tools

Microsoft Office (Word, Excel, and Outlook)

Job description

Overview

PERTEMPS LEEDS have an exciting opportunity for you to join one of the UK’s largest house builders. Our client’s Yorkshire Division, located in Leeds, is looking for a Customer Care Coordinator to join the Division’s Customer Care team.

Position

• Customer Care Coordinator

Main accountabilities

• Ensure all calls received into the department are managed appropriately and issues are logged.
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
• Communicate with the Customer Care Manager/Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
• Maintain the relevant Customer Care log/monitor.
• Check invoices and forward for payment.
• Liaise with the Buying department to order materials as and when required.
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations.
• Liaise with Site Teams to ensure remedial works are completed within timescales.
• Liaise with Sales Teams to ensure customer queries are answered.
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.

Experience

• Experience of working as an Administrator in a fast paced environment.
• Experience of working within the construction or house building sector is desirable.

Qualifications & Training

• GCSE Maths and English | Grade 4+ (or equivalent)

Skillset

• Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
• Ability to liaise with internal and external personnel
• Good administration skills with the ability to coordinate numerous issues during the working day
• Able to work to deadlines in a fast paced environment
• Ability to work on own initiative
• Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
• Committed to diversity and inclusion

The Role and Working Conditions

• Willing to be flexible in respect to day to day duties and hours worked
• Ability to travel to all development sites, including the divisional office
• This role requires occasional Saturday working from 09:00am - 13:00pm

Offer if Permanent

• Competitive salary
• Competitive annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Access to discounts and benefits portal
• ShareSave Scheme
• Cycle to Work Scheme
• Life assurance
• Holiday Purchase Scheme
• Earn and Learn Opportunities

If your previous working history aligns with this job spec, please apply now! Our client is looking to fill this position as soon as possible, so don’t miss your chance!