Customer Care Coordinator

TSR Recruitment Limited; Culcheth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Customer Care Coordinator for a temporary position in Culcheth, United Kingdom. This role involves responding to customer queries regarding property repairs, maintaining communication, and logging repairs accurately. Candidates should possess customer service experience and strong IT skills. The hourly pay ranges from £24 to £27, with the potential for permanent employment. Ideal for those with experience in customer care, particularly within the property development sector.

Qualifications

• Previous working experience in a Customer Care role with a housing developer is preferred.
• Experience in scheduling maintenance or planned work coordination is suitable.

Responsibilities

• Answer calls and e-mails from customers regarding their property repairs.
• Be empathetically professional and positive, ensuring queries are answered within agreed timescales.
• Maintain regular communications/updates with customers.
• Ensure the Customer Journey tracker is viewed daily.
• Log all defect repairs accurately.
• Maintain accurate records of all repairs and solutions.
• Perform general administration duties.
• Comply with GDPR policy.

Skills

Customer care experience

IT skills

Good communication skills

Job description

Customer Care Coordinator

Temporary (Ongoing)

Warrington

New build housing

£24 - £27 Per hour

Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is also suitable.

The Role

• Answer calls and e-mails from customers regarding their property repairs
• Be empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales
• Maintain regular communications/updates with the customers
• Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC
• All defect repairs to be logged accurately
• Maintain accurate and concise records of all repairs, solutions and notes/comments
• General administration duties
• Comply with our GDPR policy

The Person

• Previous experience with a developer is preferred but not essential
• Customer care/Customer service experience in an office environment
• Great IT skills
• Good communication skills

Remuneration

Hourly rate

Potentially permanent opportunity