Customer Care & Banking Solutions Consultant

Skipton Building Society; Clitheroe; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual discretionary bonus

25 days annual leave

Bank holidays entitlement + service

Pension contributions

Employee discounts platform

Volunteer days

Mortgage and savings products

Training and development

Private medical insurance

Salary sacrifice for car

Resumo da oferta

Skipton Building Society in the United Kingdom is recruiting a customer service adviser to welcome customers in-branch and over the phone, building trust from the first interaction and offering tailored financial solutions.

You will handle a variety of queries, support vulnerable customers, maintain accurate records, and work in a team with a one-team mindset. The role offers a permanent or 12-month fixed-term contract, 36 hours per week, and a range of employee benefits.

Responsabilidades

• Be the First Point of Contact: You'll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
• Engage and Understand: By asking insightful questions, you'll uncover and understand our customers' needs, ensuring you provide tailored solutions that truly make a difference.
• Listen and Tailor Solutions: You'll listen carefully to each customer's unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
• Proactive Outreach: You'll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
• Maintain Accurate Records: Using our internal systems, you'll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
• Adhere to Policies: You'll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
• You will have previous experience of interacting with customers. We're happy to 'think outside the box' of wanting people who have previously worked in a bank or building society before.
• Your experience working with customers may be in person or over the phone, either is fine as Skipton's customers are increasingly looking for flexible ways of engaging with us so your experience in a Contact Centre environment may be just what we're looking for. Your experience may be in retail, food & beverage, guests services or even the health/care sector. Whatever your background, if you can demonstrate a passion for delivering exceptional service and going above and beyond we're happy to consider you.
• The ability to work well alongside others, with a 'one-team' mindset.
• The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
• The desire and ability to grow, adapt and change whilst accommodating business needs and priori

Descrição da oferta de emprego

Skipton Building Society in the United Kingdom is recruiting a customer service adviser to welcome customers in-branch and over the phone, building trust from the first interaction and offering tailored financial solutions.

You will handle a variety of queries, support vulnerable customers, maintain accurate records, and work in a team with a one-team mindset. The role offers a permanent or 12-month fixed-term contract, 36 hours per week, and a range of employee benefits.