Customer Care Agent

The Best Connection Group Limited; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency is seeking Customer Care Agents at Birmingham Airport. The role involves escorting passengers with reduced mobility and providing excellent customer service. Candidates should have a positive attitude and strong communication skills. Shifts are available from Monday to Sunday, with a pay rate of £12.21 per hour and various benefits including 28 days paid annual leave and a pension contribution.

Benefits

Weekly pay

28 days paid annual leave (pro-rata)

Pension contribution

Flexible shift patterns

Qualifications

• Ability to stand and remain on your feet for long periods.
• Previous airport experience is beneficial but not essential.

Responsibilities

• Escort passengers with reduced mobility through the airport.
• Assist with passenger luggage where required.
• Carry out daily equipment checks and report faults.
• Ensure wheelchairs and buggies are clean and operational.

Skills

Excellent communication and interpersonal skills

Positive attitude and strong work ethic

Customer-first approach

Ability to use initiative

Job description

The Best Connection is pleased to be recruiting Customer Care Agents on behalf of Wilson James at Birmingham Airport. This is a fantastic opportunity to become a friendly, professional, and reliable point of contact for passengers at the very start of their journey.

Working alongside the Airport Operations Team, you'll help create a smooth and welcoming airport experience by meeting, greeting, and escorting passengers through the terminal with confidence, care, and excellent customer service.

Key Responsibilities

• Escort passengers with reduced mobility (and accompanying family) through the airport by foot, wheelchair, or electric buggy
• Assist with passenger luggage where required
• Carry out daily equipment checks and report faults
• Ensure wheelchairs and buggies are clean and operational
• Communicate with Centralised Control via IT handsets
• Complete required paperwork accurately
• Support with any other reasonable duties as required

What We're Looking For

• A positive attitude and strong work ethic
• Excellent communication and interpersonal skills
• A customer-first approach
• Ability to stand and remain on your feet for long periods
• Ability to work independently and use initiative
• Previous airport experience is beneficial but not essential

Shift Details

• Shifts available Monday to Sunday
• Minimum 4-hour shifts, with the potential to extend up to 8 hours, depending on operational demand
• Start times may vary throughout the week
• Additional shifts available upon request

Pay & Benefits

£12.21 per hour

✔ Weekly pay

✔ 28 days paid annual leave (pro-rata, inclusive of statutory holidays)

✔ Pension contribution

✔ Online payslips

✔ Flexible shift patterns

✔ Long-term, short-term, weekend, and ad-hoc shifts available

The Best Connection is acting as an Employment Business in relation to this vacancy.