Customer Care Advisor — Hybrid: 2 Days Remote

Lyreco Group; Telford; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

31 days holiday

Work from home after probation

Pension & Life Assurance Scheme

Cycle to Work Scheme

Eye care vouchers

Community volunteering days

Career development programme

Referral Scheme

Long Service Awards

Career break after 3 yrs

Sports & Social Club

Zusammenfassung

Lyreco is seeking a Customer Care Advisor to join our Head Office in Donnington Wood, Telford. You’ll be the first point of contact for customers, helping with enquiries, resolving issues and ensuring the excellent service we’re known for.

You’ll deliver a positive customer experience across interactions, maintain records, support sales teams and promote relevant products. This office-based, full-time role offers stability and benefits.

Qualifikationen

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.
• Experience using SAP would be an advantage but isn’t essential.

Aufgaben

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Kenntnisse

Customer service

Communication

Problem solving

Organisational skills

Multi-tasking

Team player

IT literacy

SAP

Tools

SAP

Jobbeschreibung

Lyreco is seeking a Customer Care Advisor to join our Head Office in Donnington Wood, Telford. You’ll be the first point of contact for customers, helping with enquiries, resolving issues and ensuring the excellent service we’re known for.

You’ll deliver a positive customer experience across interactions, maintain records, support sales teams and promote relevant products. This office-based, full-time role offers stability and benefits.