Customer Care Advisor

Lyreco UK and Ireland; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Pension & Life Assurance

Cycle to Work Scheme

Volunteering days

Internal career development

Job summary

Lyreco UK and Ireland is hiring a Customer Care Advisor to join the Head Office in Donnington Wood, Telford. You will be the first point of contact for customers, resolving enquiries and ensuring excellent service.

Office-based role with a salary of £26,227.50 per annum. Full-time, permanent contract with benefits and opportunities to develop within the team.

Qualifications

• Experience in customer care or service roles.
• Excellent communication and telephone manner.
• Proactive approach to resolving issues.
• Ability to manage multiple enquiries in a fast-paced environment.

Responsibilities

• Deliver a positive, professional customer experience across interactions.
• Handle enquiries, provide information and resolve issues efficiently.
• Build strong relationships with customers and internal teams.
• Maintain accurate customer records.
• Support sales teams with customer enquiries.
• Identify opportunities to promote products and offers.
• Manage workload to meet deadlines and service expectations.

Skills

Customer service

Communication skills

Problem solving

Organisational skills

Multi-tasking

Team player

IT skills

SAP experience

Tools

SAP

Job description

Location: Donnington, Telford

Salary: £26,227.50 per annum

Hours: Monday to Friday, 9:00am – 5:30pm

Contract: Full-time, Permanent

Working Pattern: Office-based

Ready to create something great?

At Lyreco, we're about empowering people to create great – and we're looking for a Customer Care Advisor to join our team in the Head Office in Donnington Wood, Telford.

You'll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we're known for.

What You'll Be Doing As a Customer Care Advisor

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

What We're Looking For As a Customer Care Advisor

We're looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.

You’ll Ideally Have

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.
• Experience using SAP would be an advantage but isn’t essential.

What You’ll Get

Alongside a salary of £26,227.50 per annum, you'll receive:

• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Your Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

No agencies please

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