Hybrid Customer Care Advisor

Lyreco Singapore Malaysia; Airdrie; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

31 days holiday

Work from home

Pension plan

Cycle to Work

Retail vouchers

Eye care vouchers

Volunteer days

Career development

Referral scheme

Long service awards

Career break option

Sports & Social Club

Zusammenfassung

Lyreco is seeking a Customer Care Advisor in Airdrie to deliver a positive, professional customer experience across all interactions. You will handle enquiries, provide information, resolve issues, and support sales teams while maintaining accurate customer records.

The role requires strong communication, problem-solving, and organisational skills, with the ability to manage multiple enquiries in a fast-paced environment and work Monday to Friday in an office-based setting.

Qualifikationen

• Experience in a customer service or care role.
• Excellent communication with a friendly telephone manner.
• Proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.

Aufgaben

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Kenntnisse

Customer service experience

Excellent communication

Problem-solving

Organisational skills

Team player

IT skills

SAP experience

Tools

SAP

Jobbeschreibung

Lyreco is seeking a Customer Care Advisor in Airdrie to deliver a positive, professional customer experience across all interactions. You will handle enquiries, provide information, resolve issues, and support sales teams while maintaining accurate customer records.

The role requires strong communication, problem-solving, and organisational skills, with the ability to manage multiple enquiries in a fast-paced environment and work Monday to Friday in an office-based setting.