CC Advisor

Lyreco Singapore Malaysia; Airdrie; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Work from home

Pension plan

Cycle to Work

Retail vouchers

Eye care vouchers

Volunteer days

Career development

Referral scheme

Long service awards

Career break option

Sports & Social Club

Job summary

Lyreco is seeking a Customer Care Advisor in Airdrie to deliver a positive, professional customer experience across all interactions. You will handle enquiries, provide information, resolve issues, and support sales teams while maintaining accurate customer records.

The role requires strong communication, problem-solving, and organisational skills, with the ability to manage multiple enquiries in a fast-paced environment and work Monday to Friday in an office-based setting.

Qualifications

• Experience in a customer service or care role.
• Excellent communication with a friendly telephone manner.
• Proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.

Responsibilities

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Skills

Customer service experience

Excellent communication

Problem-solving

Organisational skills

Team player

IT skills

SAP experience

Tools

SAP

Job description

Customer Care Advisor

Location: Airdrie Salary: £26,227.50 per annum Hours: Monday to Friday, 9:00am – 5:30pm Contract: Full-time, Permanent Working Pattern: Office-based

What you’ll be doing as a Customer Care Advisor

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

What we’re looking for as a Customer Care Advisor

We’re looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service. You’ll ideally have:

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.
• Experience using SAP would be an advantage but isn’t essential.

What you’ll get

Alongside a salary of £26,227.50 per annum, you’ll receive:

• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service.
• Sports & Social Club – access to discounted trips and excursions.

Company culture

All Work to Company Values: Passion, Respect, Agility, Excellence.

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.