Customer Care Team Leader: Inspire & Elevate Service

Intersafe; Telford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

31 days holiday

Pension & Life Assurance Scheme

Cycle to Work Scheme

Volunteer days

Job summary

Lyreco, Head Office in Telford, is hiring a Customer Service Team Leader to coach a team of 10-15 Advisors within the WISE Customer Care Team. The role focuses on delivering outstanding customer experiences across calls, emails and live chat.

You will monitor performance, provide regular feedback, drive service and quality targets, and use data to identify improvements. The position offers a Monday–Friday schedule and a supportive, fast-paced environment.

Qualifications

• Proven experience leading a customer-facing team of 10-15 people.

Responsibilities

• Lead, coach and develop a team of Customer Care Advisors within the WISE Customer Care Team.
• Drive day-to-day success by monitoring performance and providing regular feedback.

Skills

Team leadership

Coaching

Communication

Performance data

Job description

Lyreco, Head Office in Telford, is hiring a Customer Service Team Leader to coach a team of 10-15 Advisors within the WISE Customer Care Team. The role focuses on delivering outstanding customer experiences across calls, emails and live chat.

You will monitor performance, provide regular feedback, drive service and quality targets, and use data to identify improvements. The position offers a Monday–Friday schedule and a supportive, fast-paced environment.