Customer Care Advisor

Adecco; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Sutton Coldfield is looking for a Sales and Service Coordinator. This role involves providing exceptional customer support, handling inquiries, and ensuring compliance in a regulated environment. Previous contact centre experience is essential. This position offers a temporary-to-permanent contract and includes comprehensive training programs.

Benefits

Comprehensive training and development programme

Opportunity for permanent employment

Supportive team environment

Cashback options through Boost Benefits

Qualifications

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport.
• Comfortable working in a performance-monitored environment.

Responsibilities

• Handle inbound enquiries and sales from prospective customers.
• Follow up on email leads and make outbound calls.
• Operate within FCA regulatory guidelines.

Skills

Communication skills

Customer service

Ability to handle sensitive conversations

Empathy

Sales experience

Tools

CRM systems

Microsoft Office Suite

Job description

Overview

Job Title: Sales and Service coordinator
Location: Sutton Coldfield

Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation)

Salary: £13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client

A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities

• Handle inbound enquiries and sales from prospective customers interested in our plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Excellent customer service skills

Essential qualifications

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable qualifications

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

How to apply

If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience. Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco notices

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website