Customer Call Specialist — Flexible Hours + Training

Berry Recruitment Group; Thornton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Annual leave 33 days

Full training

Weekend rotations

Job summary

Berry Recruitment is seeking Call Centre Agents for a 6-month contract in Blackpool, with potential extension. Pay is £13.45 per hour (PAYE), with weekly wages and 33 days of annual leave including bank holidays. We offer full-time on-site roles with flexible hours: 37 hrs or 27.5 hrs, and weekend rotas.

Full training provided to get you started. Starting date 02/11/2026. Prior contact and application process will be explained during onboarding.

Qualifications

• Attention to detail and accuracy in call handling and data entry.
• Ability to work in a team or structured environment.
• Strong verbal and written communication with clients and colleagues.
• Delivers high-quality customer service with professionalism and trust.
• Clear, effective communication under pressure.

Responsibilities

• Handle calls, emails, and messages according to procedures.
• Learn procedures and parameters to produce quality output.
• Maintain defined quality levels in daily work.
• Resolve queries by logging and escalating to the appropriate team.
• Prioritise and schedule daily workloads for the team.
• Share information and support fellow team members as needed.

Skills

Attention to detail

Teamwork

Articulate communication

Customer service

Excellent communicator

Job description

Berry Recruitment is seeking Call Centre Agents for a 6-month contract in Blackpool, with potential extension. Pay is £13.45 per hour (PAYE), with weekly wages and 33 days of annual leave including bank holidays. We offer full-time on-site roles with flexible hours: 37 hrs or 27.5 hrs, and weekend rotas.

Full training provided to get you started. Starting date 02/11/2026. Prior contact and application process will be explained during onboarding.