Evening & Weekend Call Handler - 12-Week Temp

Jobwise; Blackburn; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Training programme

Immediate start

Potential permanency after 12 weeks

Job summary

Jobwise is seeking a Customer Service Advisor / Call Handler in Blackburn to support an out-of-hours helpdesk. The role involves handling high volumes of tenant calls about maintenance and repairs during weekday evenings and weekends.

Training is provided, with a pathway to permanent employment after 12 weeks. With a starting pay of £13.45 per hour, you will triage requests, gather accurate information, and route issues to the correct teams, contributing to a smooth, responsive service for

Qualifications

• 1+ year of call centre or customer service experience
• Strong listening skills with the ability to ask relevant questions
• Empathetic approach with good emotional intelligence
• Clear communication and professional telephone manner
• Attention to detail and accurate information recording
• Ability to follow set procedures and triage requests
• Capacity to handle high call volumes while maintaining service quality

Responsibilities

• Answer a high volume of calls from tenants reporting maintenance and repairs
• Listen carefully to understand the problem and ask the right questions to establish root cause
• Follow a structured questionnaire to gather necessary information
• Assess and triage requests as emergency, urgent or non-emergency
• Record information using ticketing systems and set processes
• Pass completed requests to the appropriate team for repairs
• Provide reassurance and clear information to tenants, including vulnerable or distressed
• Escalate issues in line with procedures

Job description

Jobwise is seeking a Customer Service Advisor / Call Handler in Blackburn to support an out-of-hours helpdesk. The role involves handling high volumes of tenant calls about maintenance and repairs during weekday evenings and weekends.

Training is provided, with a pathway to permanent employment after 12 weeks. With a starting pay of £13.45 per hour, you will triage requests, gather accurate information, and route issues to the correct teams, contributing to a smooth, responsive service for