Call Centre Agent: Flexible Hours, 33 Days Leave

Berry Recruitment Ltd; Scotland; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

33 days annual leave including bankhol

Full training provided

Job summary

Berry Recruitment is seeking Call Centre Agents for a 12-month contract with the possibility of extension. The role offers flexible hours (full-time 37 hours or part-time 27.5 hours) and is based in the office.

Full training will be provided, and you will join a team focused on delivering high-quality customer service while handling calls, emails, and queries in a structured environment. Candidates should be able to prioritise work, work well in a team, and maintain professional relationships

Qualifications

• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence.

Responsibilities

• Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary, and log if appropriate.
• To schedule and prioritise allocated work on a daily basis.
• Distribute information and when required, work to the other team members or groups.

Skills

Teamwork

Communication

Customer service

Job description

Berry Recruitment is seeking Call Centre Agents for a 12-month contract with the possibility of extension. The role offers flexible hours (full-time 37 hours or part-time 27.5 hours) and is based in the office.

Full training will be provided, and you will join a team focused on delivering high-quality customer service while handling calls, emails, and queries in a structured environment. Candidates should be able to prioritise work, work well in a team, and maintain professional relationships