Customer Experience Advisor - 12-Month Contract

Berry Recruitment; North East; On-site; GBP 1,853,000 - 1,869,000; Full time

Benefits offered by this job

Vouchers for star performance

Free tea and coffee onsite

Job summary

Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. This is a 12-month fixed-term contract with potential to become permanent for the right candidates. Shifts are 9:00–11:00 and 14:30–16:30 (27.5 hours per week), including weekends.

You will handle inbound and outbound calls, emails and customer enquiries, complete transactions, and maintain records. Pay is £13.45 per hour, rising to £13.57 after 12 weeks plus overtime.

Qualifications

• Candidates from all customer service backgrounds.
• Strong communication and interpersonal skills.
• Proven ability to work effectively in a team or structured environment.
• Good organisational and time management skills.
• Excellent attention to detail and accuracy.
• Commitment to delivering high-quality customer service.

Responsibilities

• Handling inbound and outbound calls, emails, and customer enquiries.
• Completing transactions and maintaining accurate digital and manual records.
• Managing daily workloads to meet deadlines.
• Escalating non-routine queries appropriately.
• Collaborating with team members to support overall performance.
• Providing general administrative support.
• Ensuring compliance with internal controls and audit requirements.

Skills

Customer service

Communication

Teamwork

Organisation

Attention to detail

Customer care

Job description

Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. This is a 12-month fixed-term contract with potential to become permanent for the right candidates. Shifts are 9:00–11:00 and 14:30–16:30 (27.5 hours per week), including weekends.

You will handle inbound and outbound calls, emails and customer enquiries, complete transactions, and maintain records. Pay is £13.45 per hour, rising to £13.57 after 12 weeks plus overtime.