Branch Banking: Customer Advocate

Description This; Nottingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday per year

Private medical insurance

Pension

Life assurance

Volunteer days

Training & development

Job summary

Nationwide in Nottingham is seeking a Customer Representative to support customers in-branch, over the phone and online. The role is permanent and part-time (28 hours/week), with a requirement to be within a 45-minute commute of the Nottingham branch. Training lasts three weeks with no holiday during that time, and salary is pro-rated for part-time work.

You’ll help with everyday banking moments, deliver trusted guidance, and promote digital tools to make managing money easier for customers.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
• Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking

Job description

Nationwide in Nottingham is seeking a Customer Representative to support customers in-branch, over the phone and online. The role is permanent and part-time (28 hours/week), with a requirement to be within a 45-minute commute of the Nottingham branch. Training lasts three weeks with no holiday during that time, and salary is pro-rated for part-time work.

You’ll help with everyday banking moments, deliver trusted guidance, and promote digital tools to make managing money easier for customers.