Branch Customer Experience Champion

Description This; Wellingborough; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide is seeking a Customer Representative in Wellingborough to welcome customers, explain banking options, and handle transactions across branch, phone, and digital channels. You’ll work with colleagues to deliver reliable, friendly service and help customers use digital tools to manage their money.

You’ll be part of a local branch team, supporting customers with care and integrity, and contributing to a high‑quality customer experience on the high street.

Qualifications

• Experience in customer service environments is advantageous.
• Strong communication and listening skills are essential.
• Ability to work well in a team and adapt to different customer needs.

Responsibilities

• Deliver great customer experiences in branch, over the phone, and online.
• Handle transactions and queries accurately while prioritising security and fairness.
• Guide customers through banking products and digital services that suit their needs.
• Collaborate with branch colleagues to provide outstanding service during busy periods.
• Follow established processes and escalate issues to protect customers and Nationwide.

Skills

Customer service

Communication

Teamwork

Digital literacy

Job description

Nationwide is seeking a Customer Representative in Wellingborough to welcome customers, explain banking options, and handle transactions across branch, phone, and digital channels. You’ll work with colleagues to deliver reliable, friendly service and help customers use digital tools to manage their money.

You’ll be part of a local branch team, supporting customers with care and integrity, and contributing to a high‑quality customer experience on the high street.