Customer Assistant - Visual Merchandiser - Kew

MARKS&SPENCER; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Marks & Spencer is hiring a Visual Merchandiser for Fashion, Home & Beauty. You will shape how customers experience the new M&S by delivering high-impact displays and compelling floor storytelling, turning campaigns into engaging visuals on the shop floor.

The role requires a fast-moving retail mindset, strong eye for fashion, resilience, and the ability to balance creativity with day-to-day store operations to drive sales.

Qualifications

• Eye for fashion and flair for styling showcased in store displays.
• Resilience and drive to deliver high-impact merchandising.
• Visual storytelling and fast-moving retail professionalism.
• Balancing creativity with operational demands.

Responsibilities

• Use digital tools to bring campaigns to life and enhance the store’s visual impact.
• Deliver high-impact visual updates at pace, even under pressure.
• Support colleagues across the floor and contribute to a selling, well-presented store.
• Pivot between tasks flexibly as retail demand shifts.

Job description

Work Pattern

Thursday 06.00-14.00

Friday 07.00-15.00

Saturday 06.00-12.00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you've got the eye, the pace, and the grit, we want you. Are you ready for it?