Customer Assistant - Visual Merchandiser - York

Marks & Spencer; York and North Yorkshire; On-site; GBP 21,000 - 31,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Visual Merchandiser for Fashion, Home & Beauty to shape how customers experience the new M&S. You’ll transform shop floor displays with creativity and precision, ensuring campaigns come to life and sales are driven.

The role demands a keen eye for fashion, resilience, and the ability to work quickly under pressure. You’ll collaborate across teams, adapt to fast-changing priorities, and deliver high-impact visuals that balance style with

Qualifications

• Must have an eye for fashion and a passion for visual storytelling.
• Demonstrates resilience and the drive to deliver high-impact displays that sell.
• Operates with speed and accuracy in a fast-paced retail environment.

Responsibilities

• Implement merchandising plans with the aim of giving the shop floor a wow factor.
• Create and update visual displays that bring campaigns to life.
• Balance creativity with operational demands to drive sales.
• Work with digital tools to execute campaigns quickly and accurately.
• Support colleagues across the floor and adapt to changing priorities.
• Deliver high-impact visual updates at pace, even under pressure.

Skills

Eye for fashion

Resilience

Visual storytelling

Retail professionalism

Teamwork

Flexibility

Job description

Work Pattern
Week 1
Sunday 07:00 - 15:00
Monday 07:00 - 15:00
Wednesday 11:00 - 19:00
Thursday 07:00 - 15:00
Friday 07:00 - 15:00

Week 2
Monday 07:00 - 15:00
Tuesday 07:00 - 15:00
Wednesday 07:00 - 15:00
Friday 07:00 - 15:0 0
Saturday 07:00 - 15:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.

Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.

Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it?