Customer Assistant - Visual Merchandiser - White City

MARKS&SPENCER; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

Marks & Spencer is looking for a Visual Merchandiser to shape how customers experience our fashion, home, and beauty ranges. You will create high-impact displays, balance creativity with store operations, and use digital tools to bring campaigns to life on the shop floor.

This frontline role emphasizes pace, resilience, teamwork, and the ability to pivot between tasks to meet demand in a busy retail environment.

Qualifications

• Eye for fashion and visual aesthetics.
• Experience crafting impactful store displays.
• Understanding of retail operations and customer flow.

Responsibilities

• Implement the hottest merchandising plans and give shop floors a wow factor.
• Be a visual storyteller and fast-moving retail professional balancing creativity with operations.
• Use digital tools to bring campaigns to life and drive store appeal.
• Deliver high-impact visual updates quickly, even under pressure.
• Work with colleagues across the floor to create a cohesive store look and sales.
• Be flexible to pivot between tasks to meet demand.

Skills

Eye for fashion

Visual merchandising

Retail operations

Teamwork

Job description

Work Pattern

Week 1
Mon: 07:00-15:00
Tues: 07:00-15:00
Wed: 07:00-15:00
Thurs: 07:00-15:00
Sat: 07:00-15:00
Week 2
Sun: 07:00-15:00
Tues: 07:00-15:00
Wed: 07:00-15:00
Thurs: 07:00-15:00
Fri: 07:00-15:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.

Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.

Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it?