Customer Assistant - Visual Merchandiser

Marks and Spencer plc (UK); Colchester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Marks & Spencer plc in the United Kingdom is seeking a Visual Merchandiser in Fashion, Home & Beauty to shape how customers experience the brand on the shop floor. This frontline role requires a hands-on approach to creating engaging, high-impact displays that drive sales and reflect the latest campaigns.

You will use our digital tools to bring campaigns to life, balance creativity with operational needs, and work with colleagues across departments to maintain stylish, affordable quality stores.

Qualifications

• Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S.
• We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.
• You'll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor.
• You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.
• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Responsibilities

• Implement merchandising plans to create high-impact displays that attract customers.
• Act as a visual storyteller balancing creativity with operational demands.
• Use digital tools to bring campaigns to life and support campaign execution.
• Deliver visual updates at pace, even under pressure, maintaining store aesthetics.
• Collaborate with colleagues across the floor to ensure the store looks and sells well.

Job description

Work Pattern

• Week 1
• Monday 07:00 - 15:00
• Tuesday 07:00 - 15:00
• Wednesday 10:00 - 18:00
• Friday 07:00 - 15:00
• Saturday 07:00 - 15:00
• Week 2
• Sunday 07:00 - 15:00
• Tuesday 07:00 - 15:00
• Wednesday 07:00 - 15:00
• Thursday 07:00 - 15:00
• Friday 07:00 - 15:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Job Description

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You'll be ready to implement the hottest merchandising plans, giving our shop floor the 'wow' factor. You'll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.

Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.

Efficiency matters. You'll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.

Teamwork is key. You'll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.