Customer Assistant - Visual Merchandiser

Marks and Spencer plc (UK); Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Marks & Spencer is seeking a Visual Merchandiser to shape customer experiences on the shop floor with creative displays and timely campaigns.

You will balance creativity with operational demands, using digital tools to refresh visuals and drive sales. This frontline role requires resilience, pace, and an eye for stylish, affordable quality in Fashion, Home & Beauty.

Qualifications

• Experience in visual merchandising is preferred.
• Strong eye for fashion and display aesthetics.
• Ability to work at pace and adhere to planograms.

Responsibilities

• Use our digital tools to bring campaigns to life and create compelling displays.
• Deliver high-impact visual updates quickly, maintaining quality under pressure.
• Work with floor teams to ensure cohesive and sale-driven shop fronts.
• Be flexible and adaptable, switching tasks as required by store needs.

Skills

Retail merchandising

Attention to detail

Team collaboration

Job description

Work Pattern

• Thursday 06.00-14.00
• Friday 07.00-15.00
• Saturday 06.00-12.00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast‑moving retail professional, balancing creativity with operational demands.

• Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality.
• Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
• Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
• Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.

If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it?

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