Customer Assistant - Visual Merchandiser - Kew

Marks and Spencer; Richmond, Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Marks and Spencer in the United Kingdom invites applications for a Visual Merchandiser in Fashion, Home & Beauty. The role shapes how customers experience the new M&S, requiring an eye for fashion and the ability to create high-impact displays.

You will implement merchandising plans, be a visual storyteller, balance creativity with operations, and use digital tools to bring campaigns to life, delivering updates quickly and working well with the store team.

Qualifications

• Eye for fashion and strong visual sense.
• Able to work quickly under pressure and meet display deadlines.
• Excellent teamwork and flexibility for fast-moving retail.

Responsibilities

• Implement merchandising plans on the shop floor.
• Create high-impact visual updates to support campaigns.
• Collaborate with store colleagues to maintain a cohesive look.
• Adapt tasks as the retail floor demands.

Skills

Eye for fashion

Visual storytelling

Resilience

Fast-moving retail

Teamwork

Job description

Summary

Stylist

All the details

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Work Pattern

Thursday 06.00-14.00
Friday 07.00-15.00
Saturday 06.00-12.00

Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We're looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell.

You’ll be ready to implement the hottest merchandising plans, giving our shop floor the wow' factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands. Use our digital tools to bring campaigns to life - and help make M&S the go-to for stylish, affordable quality. Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure. Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly. Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand. If you’ve got the eye, the pace, and the grit, we want you.