Customer Assistant - Operations - York

Marks & Spencer; York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to help keep stock flowing behind the scenes and ensure the shop floor stays full, clean, and ready for customers. You will handle deliveries, use digital tools to track stock, and play a key role in fast-paced retail operations.

The role requires physical work, a team mindset, and the ability to adapt to changing store needs, with a focus on accuracy and speed in daily tasks.

Qualifications

• Experience in stock management and deliveries.
• Ability to work in a fast-paced retail environment.
• Comfort using digital tools to track deliveries and stock.

Responsibilities

• Manage stock and deliveries to ensure the shop floor is stocked and ready for customers.
• Keep shelves full, clean and organized to support fast customer service.
• Work across store functions and be flexible to meet demand and pace.

Skills

Stock management

Delivery coordination

Digital literacy

Teamwork

Flexibility

Tools

ERP systems

POS systems

Job description

Work Pattern:

• Sunday: 11:30-19:00


• Monday: 09:30-17:00


• Tuesday: 13:00-21:00


• Thursday: 13:00-21:00


• Saturday: 14:00-21:30

Under 18 disclaimer

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You'll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.