Customer Assistant - Operations - Cambridge

Marks and Spencer; Cambridge; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to be the backstage powerhouse of our stores. You will be responsible for stock, deliveries, and the vital behind-the-scenes work that keeps the shop floor full and ready for customers, while maintaining speed and accuracy.

The role requires flexibility across shifts, physical stamina for high-intensity work, and comfort using digital tools to monitor stock and deliveries.

Qualifications

• Stock handling and stock accuracy are essential in this role.
• Able to use digital tools to track deliveries and stock levels.
• Positive, proactive team player with flexibility to work across the store.

Responsibilities

• Manage stock and deliveries to keep the shop floor fully stocked.
• Keep the store clean and ready for customers and shop flow.
• Use digital tools to track deliveries and manage stock efficiently.
• Collaborate across store functions and support colleagues as needed.
• Adapt to shifting delivery times and stock demands to maintain pace.

Skills

Stock management

Delivery coordination

Digital tools

Teamwork

Flexibility

Job description

Under 18 disclaimer

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details Work Pattern: Week 1 Sunday: 12:30 - 21:00 Monday: 13:30 - 22:00 Tuesday: 13:30 - 22:00 Friday: 13:30 - 22:00 Saturday: 13:30 - 22:00 Week 2 Sunday: 12:00 - 20:30 Tuesday: 13:30 - 22:00 Wednesday: 13:30 - 22:00 Friday: 13:30 - 22:00 Saturday: 13:30 - 22:00 Under 18 disclaimer This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you. Let’s look at the responsibilities: You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose.