Customer Assistant- Operations - Cambridge

Marks and Spencer; Cambridge; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Customer Assistant in Operations to safeguard the backstage flow of stock, deliveries and process accuracy. The role is fast-paced and physically demanding, with a focus on keeping the shop floor ready for customers.

You’ll work across storewide areas, handle stock movement, use digital tools to track deliveries, and collaborate with colleagues to maintain availability and speed.

Qualifications

• Stock management
• Delivery coordination
• Digital tools familiarity
• Team collaboration

Responsibilities

• Stock, deliveries and all behind-the-scenes work to keep the shop floor full, clean and ready for customers.
• Flexibility to work across the wider store when needed to meet pace and demands of retail.
• Be digitally confident to track deliveries and manage stock efficiently, focusing on availability and speed.
• Be a team player, supporting colleagues across the store to keep operations smooth.

Job description

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

All the details

Work Pattern

Week 1

• Sunday: 12:30 - 21:00
• Monday: 13:30 - 22:00
• Wednesday: 13:30 - 22:00
• Friday: 13:30 - 22:00
• Saturday: 13:30 - 22:00

Week 2

• Sunday: 12:00 - 20:30
• Monday: 13:30 - 22:00
• Tuesday: 13:30 - 22:00
• Friday: 13:30 - 22:00
• Saturday: 13:30 - 22:00

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.