Customer Assistant - Operations - York

Marks and Spencer; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks and Spencer is seeking an Operations Assistant to help manage stock and deliveries, keeping the shop floor full and ready for customers. You’ll be the backbone of store operations, ensuring accuracy and speed in a fast-paced retail environment.

This role requires flexibility to work across the wider store, use digital tools for stock control, and collaborate with team members to maintain availability and pace throughout the day.

Responsibilities

• Manage stock and deliveries to ensure shelves remain full and customer-ready.
• Handle behind-the-scenes tasks to keep the store running smoothly.
• Use digital tools to track deliveries and stock levels accurately.
• Collaborate with colleagues across store functions to maintain availability and speed.
• Adapt to varying shifts and responsibilities to meet store demands.

Job description

Operations Assistant

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

Work Pattern

• Week One:
  • Thursday: 14:00-22:00
  • Friday: 14:00-22:00
  • Saturday: 14:00-22:00
• Week Two:
  • Sunday: 14:00-22:00
  • Thursday: 14:00-22:00
  • Friday: 14:00-22:00

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop.

There’s no room for delay.

You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.