Customer Assistant - Operations

Marks and Spencer plc (UK); Halifax; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer plc (UK) is seeking a Customer Assistant in Operations to be the backstage powerhouse of our stores. The role is physically demanding and high‑tempo, with responsibilities for stock, deliveries and essential behind‑the‑scenes work to keep the shop floor stocked and ready for customers.

You’ll be fast, focused and proactive, working across the store to maintain flow and accuracy, and you’ll use digital tools to track deliveries and stock movement while collaborating with teammates

Responsibilities

• Stock, deliveries and back‑office tasks to keep shop floor full, clean and ready for customers.
• Work across store functions and support colleagues to maintain availability and pace.

Job description

Monday 14:00-22:00 Tuesday 14:00-22:00 Thursday 14:00-22:00 Friday 14:00-22:00 Saturday 14:00-22:00 Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.