Customer Assistant - Operations - Worthing

Marks and Spencer; Worthing; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay.

Qualifications

• Role requires flexibility across the wider store.
• Digital tools proficiency to track deliveries and stock.
• Team-focused approach to support colleagues.

Responsibilities

• Handle stock, deliveries and back‑room operations to keep shelves full.
• Ensure store is clean and ready for customers.
• Collaborate across store functions to maintain smooth daily flow.

Skills

Flexibility

Digital literacy

Team player

Job description

All the details

Work Pattern

Sunday 11:30-20:30

Tuesday 16:00-20:00

Wednesday 16:00-20:00

Thursday 16:00-20:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.