Customer Assistant - Operations - Southend on Sea

Marks and Spencer; Southend-on-Sea; On-site; GBP 19,000 - 21,000; Full time

Job summary

Marks and Spencer in the United Kingdom is recruiting a Customer Assistant in Operations to be the backstage powerhouse of our stores. You'll handle stock, deliveries, and other behind-the-scenes tasks that keep shelves full, floors clean, and the customer experience smooth.

The role is fast-paced and physically demanding; you will work across the store with urgency and accuracy, using digital tools to track deliveries and stock, and collaborating with colleagues to maintain availability.

Qualifications

• Flexibility to work across the wider store with pace and demands of retail.
• Proficiency with digital tools to track deliveries and manage stock.
• Strong teamwork across store functions to support colleagues.
• Must be 18 years of age or older.

Responsibilities

• Manage stock and deliveries and perform behind-the-scenes tasks to keep shelves full and the shop floor ready for customers.
• Keep the store clean and well-organized, ensuring products are available and accessible.
• Collaborate with colleagues across functions to maintain smooth store operations and fast stocking.

Skills

Flexibility

Digital confidence

Team player

Job description

All the details

Work Pattern

Week 1

Monday 12:45 - 21:15
Saturday 15:00 - 21:15

Week 2

Sunday 14:30 - 20:45
Saturday 14:00 - 21:15

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose.