Customer Assistant - Operations - Taunton

Marks & Spencer; Taunton; On-site; GBP 20,000 - 23,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to keep our stores running smoothly behind the scenes. You’ll handle stock, deliveries and the essential tasks that ensure shelves are full, clean and ready for customers.

The role is physically demanding and fast-paced, requiring flexibility to work across the wider store, strong teamwork, and comfort using digital tools to track stock and deliveries.

Qualifications

• Stock, deliveries and behind-the-scenes work to keep shelves full and store tidy.
• Flexibility to work across the wider store as needed.
• Comfort using digital tools to track deliveries and stock.

Responsibilities

• Stock management and replenishment to keep shop floor stocked.
• Handle deliveries and support store operations behind the scenes.
• Collaborate with store teams to maintain availability and store standards.

Job description

Work Pattern

• Week 1
• Tuesday 10:00-16:00
• Wednesday 12:00-16:00
• Friday 10:00-16:00
• Saturday 12:00-21:00
• Week 2
• Wednesday 10:00-16:00
• Thursday 12:00-21:00
• Friday 10:00-16:00
• Saturday 12:00-16:00

\"Under 18 disclaimer\"

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.