Customer Assistant - Operations - Southend

Marks and Spencer; Southend-on-Sea; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries, and behind-the-scenes activities that keep the store running smoothly. The role is physically demanding and requires fast, accurate work with a proactive approach.

You will use digital tools to track deliveries, manage stock, and ensure product availability. Flexibility and teamwork are essential as you may work across the wider store to meet peak times.

Qualifications

• This role is physically demanding in a fast-paced retail environment.
• Ability to use digital tools to track deliveries and manage stock.
• Teamwork and flexibility are essential to cover store needs.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and tidy.
• Support backstage operations to ensure product availability and flow.
• Work across the wider store to maintain pace and accuracy.

Skills

Stock management

Digital tools

Team player

Flexibility

Tools

Retail software

Job description

All the details

Work Pattern

Sunday 05:30- 13:00
Tuesday 08:00-15:30
Wednesday 14:00-21:30
Thursday 09:00-15:30
Friday 04:00-11:30
Monday 07:00-14:30
Tuesday 04:00-12:30
Wednesday 06:30-14:00
Thursday 6:30-14:00
Saturday 3:30-11:00

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you. You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy. Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail. Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving. This is a role for people who move with purpose.