Customer Assistant - Operations - Worcester

Marks & Spencer Group; Worcester; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Worcester is seeking a Customer Assistant in Operations to help manage stock, deliveries and the behind-the-scenes work that keeps our shop floor full and ready for customers.

This physically demanding, fast-paced role requires flexibility to work across the store, confidence with digital tools to track deliveries, and strong teamwork. Applicants must be 18+, and may be asked to work up to full-time hours in the lead-up to December shifts.

Qualifications

• Age 18+ due to safety regulations.
• Experience in retail or stock management is helpful.

Responsibilities

• Manage stock, deliveries and behind-the-scenes work to keep shop floor stocked.
• Work across the wider store as needed to support pace and demands.
• Use digital tools to track deliveries and stock movement.
• Be a team player, supporting colleagues across store functions.
• Adapt to early morning deliveries and shifting stock to keep things moving.
• Move with purpose and stay proactive in a fast-paced environment.

Skills

Stock control

Teamwork

Digital literacy

Flexibility

Job description

Saturday 08:00 -12:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaims

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

All the details

Work Pattern

• Monday 08:00 -12:00
• Tuesday 08:00 -12:00
• Wednesday 08:00 -12:00
• Friday 08:00 -12:00
• Saturday 08:00 -12:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaims

This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can't consider application from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Responsibilities

• You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.
• This is a role for people who move with purpose. Are you ready for it?