Customer Assistant - Operations - Malvern

Marks & Spencer Plc; Malvern; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse ensuring stock flow, deliveries, and tidy, ready-for-customers spaces across store operations.

You’ll move with purpose, stay digitally confident to track deliveries and stock, and work flexibly across the wider store to support peak times. This role is physically demanding and fast-paced, with essential teamwork across functions.

Qualifications

• Retail experience or customer service background preferred.
• Ability to work in a fast-paced, physically demanding environment.
• Willingness to work flexible shifts, including early mornings.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and presentable.
• Operate across the wider store to support flow and pace.
• Use digital tools to track deliveries and stock levels.
• Work as part of a team across store functions.

Job description

Working Pattern

Sun - 06:15-14:15
Thurs 05:00-13:00

Under 18 DISCLAIMERS

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.