Customer Assistant - Operations - Windsor

Marks & Spencer Group; Windsor; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial premium

Job summary

Marks & Spencer Group is seeking a Customer Assistant in Operations in Windsor. The role emphasizes managing stock, handling deliveries and using digital tools to ensure the shop floor remains full, clean, and ready for customers.

You will work flexibly across the wider store and contribute as a key team member to keep processes moving efficiently. The position is physically demanding and high-paced, requiring readiness to roll up sleeves and work smart in a busy retail environment.

Qualifications

• Physically demanding, high-intensity role in retail.
• Ability to handle stock, deliveries and back-office tasks.
• Comfort with using digital tools to track deliveries and stock.
• Flexible to work across different parts of the store and team-based environment.

Responsibilities

• Manage stock and deliveries to keep shop floor full, clean and ready for customers.
• Track deliveries and stock levels using digital tools.
• Collaborate with colleagues across store functions to maintain operational flow.
• Adapt to early-morning deliveries and late stock shifts as required.

Skills

Stock management

Delivery coordination

Digital tools

Team player

Tools

Stock tracking software

Job description

Shift Pattern

Monday 18:00-00:00
Tuesday 18:00-00:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.