Customer Assistant - Operations - Ripon

Marks & Spencer Plc; Ripon; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Ripon is seeking a Customer Assistant in Operations. This role is fast-paced and physically demanding, focusing on stock control, deliveries, and behind-the-scenes work to keep our store running smoothly.

You’ll work across shifts, including early mornings and weekends, with an unsocial night premium of £3.00 per hour for hours between 22:00 and 06:00. You’ll use digital tools to track deliveries and stock, staying focused, accurate, and ready to serve customers.

Responsibilities

• Stock handling and deliveries to ensure stockflow
• Behind-the-scenes tasks to keep shop floor full and clean
• Use digital tools to track deliveries and manage stock
• Be a flexible team player across store functions
• Adapt to early mornings and weekend shifts to meet demand

Job description

Work Pattern

Sunday 06:00 - 14:00
Monday 04:00 - 10:00
Saturday 04:00 - 12:00

Under 18 disclaimer:

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.