Customer Assistant - Operations - Bath Southgate

MARKS&SPENCER; Bath; On-site; GBP 18,000 - 21,000; Full time

Job summary

MARKS&SPENCER in Bath is seeking a Customer Assistant in Operations. You’ll be the backstage powerhouse of our stores, handling stock, deliveries and essential behind‑the‑scenes work to keep the shop floor full and ready for customers.

This role is physically demanding and high‑intensity, requiring speed, accuracy and teamwork. You’ll use digital tools to track deliveries and stock, and adapt across store functions to keep pace with retail demands.

Responsibilities

• Stock, deliveries and backstage work to keep shop floors full and ready for customers.
• Operate across store functions with speed, accuracy and teamwork to meet retail pace.
• Use digital tools to track deliveries and manage stock, ensuring availability and fast replenishment.

Job description

Working Pattern

• Week 1
• Sunday 12:30-20:30
• Monday 13:30-21:30
• Tuesday 13:30-21:30
• Friday 13:30-21:30
• Week 2
• Sunday 12:30-20:30
• Wednesday 13:30-21:30
• Thursday 13:30-21:30
• Friday 13:30-21:30

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?