Customer Assistant - Operations - Putney

MARKS&SPENCER; Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Unsocial hours premium (£3 p/h)

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to be the backstage powerhouse keeping our stores running smoothly. The role is physically demanding and fast-paced, with responsibilities for stock, deliveries, and behind-the-scenes work that ensure shelves are full, clean, and ready for customers.

You'll work across store areas as needed, using digital tools to track deliveries and manage stock, while collaborating with colleagues to maintain speed and availability throughout

Qualifications

• Stock, deliveries, and behind-the-scenes work to keep the shop full and operational.
• Fast, accurate, and shop-floor focused.
• Able to work across store areas as needed and adapt to retail pace.

Responsibilities

• Manage stock and deliveries, ensuring on-shelf availability and store readiness.
• Support store operations across functions with speed and precision.

Job description

Working Pattern

Week 1

Sunday 04:00 - 12:00

Tuesday 04:00 - 12:00

Wednesday 04:00 - 12:00

Saturday 04:00 - 12:00

Week 2

Sunday 04:00 - 12:00

Tuesday 04:00 - 12:00

Wednesday 04:00 - 12:00

Thursday 04:00 - 12:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?