Customer Assistant - Operations - Putney

Marks and Spencer; Greater London; On-site; GBP 14,000 - 19,000; Full time

Job summary

Marks & Spencer in the United Kingdom is hiring a Customer Assistant in Operations. This is a physically demanding, high‑intensity role that keeps our stores running like clockwork.

You’ll handle stock, deliveries, and behind‑the‑scenes work to ensure the shop floor stays full, clean and ready for customers. Flexibility across shifts and a digital mindset are essential; unsocial hours receive a £3 per hour premium.

Qualifications

• Active involvement in stock handling and replenishment.
• Ability to operate under fast-paced retail conditions.
• Good communication with store colleagues.

Responsibilities

• Manage stock and deliveries to keep shelves stocked and clear.
• Support back‑of‑house operations and store readiness.

Skills

Stock control

Teamwork

Digital literacy

Adaptability

Job description

All the details

Working Pattern

Week 1

Sunday 04:00 - 12:00
Tuesday 04:00 - 12:00
Wednesday 04:00 - 12:00
Saturday 04:00 - 12:00

Week 2

Sunday 04:00 - 12:00
Tuesday 04:00 - 12:00
Wednesday 04:00 - 12:00
Thursday 04:00 - 12:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.
You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.
This is a role for people who move with purpose.